JENSEN UK Ltd. is on a tremendous growth path, actively expanding its team, and we are now recruiting for a Banbury, Oxfordshire based

Service Manager – United Kingdom & Ireland

to manage our service department and supervise all customer service interactions. The responsibilities in this demanding role include providing the highest level of customer service and managing the service team members. You should have excellent leadership skills with the ability to develop and maintain strong, positive relationships with our customers.

You will be assigned with these tasks:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and goals are met
• Training and coaching your direct reports
• Managing the service desk and evaluating its efficiency
• Monitoring client complaints to create methods to lessen recurring issues
• Auditing work and customer service to ensure the company's highest standards, efficiency, and productivity goals are met

We’d like you to contribute to our team with:

• A technical or commercial qualification
• Strong industry knowledge
• Great leadership, communication and customer service skills
• Excellent organizational skills
• Strong creative thinking and problem-solving skills
• The ability to work under pressure and handle stress

We offer the right candidates:

• A full-time job with a competitive salary, complemented by various benefits, including a company car, phone & laptop, company assisted pension scheme and healthcare

For more information, please write to our Recruitment Team via e-mail: info-uk@jensen-group.com 

We look forward to hearing from you soon!